1. Introduction

At Coaching 2100, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy describes how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR). It applies to our European clients and users of our services.

2. Data Controller

Coaching 2100, located at 1331 Airport Fwy, Suite 301, Dallas-Ft Worth, Texas, 76040, is the data controller responsible for your personal data. If you have any questions or concerns about this privacy policy or your data, please contact us at privacy@coaching2100.com.

3. Data We Collect

• Personal Identification Data: This may include your name, email address, phone number, postal address, job title, company information, and similar details.

• Usage Data: Data about how you access and use our website and services, including your IP address, browser type, pages visited, and the time spent on those pages.

• Educational Program Data: Information related to your participation in our educational programs, such as enrollment details, progress, performance, and feedback.

• AI Interaction Data: Information generated through your interactions with our AI-based programs, including inputs, outputs, and usage patterns.

• Organizational Data: Data provided by organizations, including business metrics, employee data, and other proprietary information relevant to the delivery of our programs.

• Client Feedback and Comments: Information and feedback provided by clients through surveys, comments, and other forms of communication.

• Cookies and Similar Technologies: We use cookies and similar technologies to track activity on our service and retain certain information.

4. Legal Basis for Processing Personal Data

• Consent: When you have given us clear consent to process your personal data for a specific purpose.

• Contractual Necessity: When processing your personal data is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

5. How We Use Your Data

• To provide and maintain our services.

• To notify you about changes to our services.

• To allow you to participate in interactive features of our service when you choose to do so.

• To provide customer support.

• To gather analysis or valuable information so that we can improve our services.

• To monitor the usage of our service.

• For Educational Programs: To manage your participation in our educational programs, including tracking your progress, providing feedback, and improving our educational offerings.

• For AI Technology: To enhance, train, and improve our AI systems and ensure the effectiveness and fairness of our AI technology.

• For C-Level Executives and CEOs: To provide tailored services and ensure a high level of confidentiality and security given the sensitive nature of your roles.

• For Organizational Clients: To deliver customized programs, analyze organizational data to provide insights and recommendations, and ensure the confidentiality and security of organizational information.

• For Case Studies and White Papers: To use anonymized client information and feedback to create case studies and white papers that contribute to our knowledge library and enhance our service offerings. Client-specific information will only be used with explicit consent.

• For Third-Party Case Studies and White Papers: We ensure that all third-party content used in our services is properly authorized and attributed, respecting all copyright and author rights.

• Collaborative Work: All information and data gathered during program sessions will be considered collaborative work to feed our library and knowledge base, contributing to the continuous improvement of our programs and services.

6. Sharing and Disclosure of Data

• With Service Providers: We may share your data with service providers to monitor and analyze the use of our service and to contact you.

• For Legal Compliance: We may disclose your personal data when required by law or in response to valid requests by public authorities.

• Protection of Rights: We may disclose your data if we believe it is necessary to protect our rights, property, or safety, as well as those of our users or others.

• For Educational Programs: With your consent, we may share your progress and performance with mentors, coaches, and educational partners to enhance your learning experience.

• For AI Technology: We may share aggregated or anonymized data generated by AI interactions with third parties for research, development, and improvement of AI technologies.

• For C-Level Executives and CEOs: We ensure that any sharing of your data is done with the utmost care, with strict confidentiality agreements in place, and only when absolutely necessary for service provision.

• For Organizational Clients: Any sharing of organizational data will be done under strict confidentiality agreements, ensuring that proprietary information is protected and only shared with relevant parties involved in delivering or improving our services.

• For Case Studies and White Papers: With your explicit consent, we may use anonymized information and feedback for the creation of case studies and white papers. Identifiable information will only be included with the client’s approval.

• For Third-Party Case Studies and White Papers: We ensure that all third-party content used in our services is properly authorized and attributed, respecting all copyright and author rights.

7. Data Security

• Implementation of Security Measures: We implement reasonable security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

• AI Data Security: Ensuring that AI models and systems are securely developed and maintained, with measures in place to prevent unauthorized access and misuse.

• Enhanced Security for C-Level Executives and CEOs: Implementing additional security protocols, such as multi-factor authentication, and maintaining higher levels of data encryption to ensure the protection of sensitive executive information.

• Organizational Data Security: Applying stringent security measures to protect organizational data, including secure data transfer methods, encrypted storage, and access controls to ensure only authorized personnel can access sensitive information.

• Note: No method of transmission over the Internet or method of electronic storage is 100% secure.

8. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are compliant with GDPR, implementing appropriate safeguards such as standard contractual clauses to protect your data.

9. Your Data Protection Rights

• Right of Access: You have the right to request access to your personal data and obtain a copy of the data we hold about you.

• Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.

• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.

• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain circumstances.

• Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you, under certain conditions.

• Right to Object: You have the right to object to the processing of your personal data, including for direct marketing purposes.

• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

• Right to Complain: You have the right to lodge a complaint with a data protection authority if you believe that your data protection rights have been violated.

10. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For educational program data, we retain information for the duration of your participation and for a reasonable period thereafter to provide continued support and comply with legal and reporting obligations. For organizational data, we retain information as needed to fulfill our contractual obligations and as required by law. For client feedback used in case studies and white papers, we retain anonymized data indefinitely for research and improvement purposes.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

12. Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, in accordance with GDPR requirements. We will provide details about the nature of the breach, the affected data, and the measures we are taking to mitigate the impact.

13. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you. If we decide to use such methods in the future, we will update this policy and provide you with information about the logic involved, as well as the significance and potential consequences of such processing.

15. Record of Processing Activities

We maintain a record of our processing activities as required by GDPR. This record includes the purposes of processing, a description of the categories of data subjects and personal data, the categories of recipients, and a description of technical and organizational security measures.

16. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

17. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@coaching2100.com or at the following address:

Coaching 2100
1331 Airport Fwy
Suite 301
Dallas-Ft Worth, Texas 76040
+1 (972) 207-3300